Refund policy

Return and Refund Policy

At [ Mehwish Apparels ] , we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent return and refund policy to make your shopping experience worry-free.

1. Return Eligibility Criteria
To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact. Returns that do not meet these conditions may not be accepted. We reserve the right to refuse returns that show signs of use or damage not due to our error.

2. Return Timeframe
You may request a return within [ 15 DAYS] of receiving your order. Any requests made after this period may not be eligible for return or refund.

3. Refund Process and Timing
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed using the original method of payment within [ 5-20 DAYS]. Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options
We offer exchanges for items of the same value in case of size issues or preferences, subject to product availability. To request an exchange, please contact us at [ mehwishapparesofficial@gmail.com ] within the return period. Exchanges are processed once the original item is received and approved.

5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within [10 DAYS] of delivery at [ mehwishapparelss@gmail.com ] with your order details and clear photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

6. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:

  • Items marked as final sale or non-returnable

  • Personalized or customized products

  • Innerwear or hygiene-sensitive items (if applicable)

Please check product descriptions carefully before placing your order.

7. Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. Shipping charges are non-refundable unless otherwise stated. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. How to Initiate a Return
To start a return or exchange, please email us at [mehwishapparesofficial@gmail.com] with your order number and reason for return. Our support team will guide you through the next steps.

We are committed to providing quality products and reliable customer service. If you have any questions about our Return and Refund Policy, feel free to reach out to us at [mehwishapparesofficial@gmail.com].